Houston Pedicab Company (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a service, or interact with us online.
a) Personal Information You Provide
When you book a tour, charter, or contact us, you may provide:
- Full name
- Email address
- Phone number
- Billing information (processed by third-party payment processors)
- Booking details (date, time, service selected, number of passengers)
- Notes or special requests you submit during booking
b) Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on pages
- Referring website or source
This data is collected via cookies and standard analytics tools to help us improve our website and services.
2. How We Use Your Information
We use your information to:
- Process bookings and payments
- Send booking confirmations, updates, and cancellation notices
- Communicate important service-related information
- Provide customer support
- Improve website performance and user experience
- Comply with legal or regulatory requirements
We do not sell your personal information.
3. Payments & Financial Information
All payments are processed securely through third-party payment providers such as Stripe and/or PayPal.
- We do not store full credit card numbers on our servers.
- Payment processors handle all sensitive financial information in accordance with their own privacy and security policies.
- We only receive confirmation details necessary to complete your booking (such as payment status and transaction ID).
4. Email Communications
By booking a service, you consent to receive:
- Booking confirmations
- Appointment reminders
- Service updates or changes
- Cancellation or refund notifications
These communications are transactional and required to fulfill your booking. We do not send marketing emails unless you explicitly opt in.
5. Cookies & Tracking Technologies
We may use cookies or similar technologies to:
- Remember user preferences
- Analyze website traffic and usage
- Improve site functionality and performance
You can disable cookies through your browser settings; however, some website features may not function properly.
6. Data Sharing & Disclosure
We may share your information only with:
- Service providers necessary to operate our business (e.g., payment processors, email delivery services)
- Legal authorities if required by law or to protect our rights and safety
We do not share personal information with third parties for advertising purposes.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, loss, misuse, or disclosure.
While no system can be guaranteed 100% secure, we follow industry best practices to safeguard your data.
8. Data Retention
We retain personal information only as long as necessary to:
- Fulfill bookings and services
- Maintain business records
- Comply with legal obligations
Information no longer required is securely deleted or anonymized.
9. Your Rights & Choices
You may:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your data, subject to legal and operational requirements
To make a request, contact us using the information below.
10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Information
If you have questions about this Privacy Policy or your personal data, contact us at:
Houston Pedicab Company
Email: info@houstonpedicabcompany.com
Phone: (832) 990-1275
Website: https://houstonpedicabcompany.com